Privacy Policy

Last Updated: August 13, 2026

Krown Agency (“Krown Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit KrownAgency.com (the “Website”), contact us, request a quote or consultation, become a client, communicate with us, subscribe to marketing communications, or otherwise interact with Krown Agency and our services.

Krown Agency provides services that may include:

• Website design and development
• Graphic design
• Digital marketing
• Branding and brand strategy
• Social media management
• Search engine optimization
• Content creation
• Advertising campaign management
• Marketing consulting
• Website maintenance and support
• Related creative, technology, and marketing services

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy does not necessarily govern information that we process solely on behalf of our clients through websites, advertising accounts, social media accounts, email platforms, CRM systems, or other platforms controlled by those clients. Please see the Information We Process on Behalf of Clients section below.

1. Information We Collect

The information we collect depends on how you interact with Krown Agency.

Information You Provide Directly to Us

We may collect information you voluntarily provide when you:

• Complete a contact form
• Request a consultation
• Request a proposal or quote
• Schedule a meeting
• Become a client
• Purchase services
• Communicate with us by email, phone, social media, or another method
• Complete a questionnaire or onboarding form
• Submit information relating to a project
• Subscribe to a newsletter or marketing list
• Respond to a survey
• Apply for a job, internship, contractor position, or other opportunity
• Participate in a promotion or event
• Leave a testimonial or review

This information may include:

Contact Information

Such as:

• Name
• Email address
• Telephone number
• Business name
• Job title
• Mailing or business address
• Website URL
• Social media handles

Business and Project Information

If you inquire about or purchase our services, we may collect information regarding:

• Your business
• Industry
• Target audience
• Marketing goals
• Brand strategy
• Website requirements
• Advertising objectives
• Budget ranges
• Project specifications
• Design preferences
• Existing marketing activities
• Competitors
• Products and services
• Website traffic or performance information
• Business processes
• Project timelines
• Content and creative assets

Account and Access Information

When necessary to provide services, clients may give us access to third-party platforms or accounts, including:

• Website administration accounts
• WordPress accounts
• Domain or hosting accounts
• Social media accounts
• Advertising platforms
• Analytics platforms
• Email marketing systems
• Search engine tools
• CRM platforms
• Design platforms
• Cloud storage accounts

We encourage clients whenever possible to create restricted user accounts, delegated access, or agency access rather than sharing primary passwords.

We may temporarily receive usernames, authentication information, access invitations, or other credentials when reasonably necessary to perform contracted services.

Communications

We may maintain records of communications between you and Krown Agency, including:

• Emails
• Contact form submissions
• Meeting notes
• Support inquiries
• Project feedback
• Telephone communications
• Direct messages
• Client instructions
• Proposal communications

Payment and Billing Information

We may collect information necessary to invoice clients and process payments, including:

• Billing name
• Billing address
• Company information
• Transaction amounts
• Invoice information
• Payment status
• Transaction identifiers

When payment card information is submitted through a third-party payment processor, that provider may collect and process your payment information directly. Krown Agency may not receive or store your complete payment card number.

2. Information Collected Automatically

When you visit KrownAgency.com, certain information may be collected automatically through cookies, server logs, analytics technologies, pixels, and similar technologies.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Browser version
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages visited
• Time and date of visits
• Time spent on pages
• Links clicked
• Website navigation patterns
• Session information
• Cookie identifiers
• Advertising identifiers
• Device identifiers
• Conversion information
• Website performance information

We may use this information to understand how visitors use our Website, improve the Website, troubleshoot technical issues, measure marketing performance, prevent fraud, maintain security, and evaluate the effectiveness of advertising campaigns.

3. Information We Receive From Third Parties

We may receive information about you from third parties, including:

• Social media platforms
• Advertising platforms
• Analytics providers
• Referral partners
• Business partners
• Scheduling platforms
• Payment processors
• CRM providers
• Email marketing platforms
• Website hosting providers
• Clients
• Publicly available sources

For example, if you interact with Krown Agency through Facebook, Instagram, LinkedIn, Google, or another platform, that platform may provide certain information to us according to your settings and its own privacy practices.

4. How We Use Personal Information

We may use personal information for legitimate business purposes including to:

Provide Our Services

We may use your information to:

• Respond to inquiries
• Prepare proposals and estimates
• Schedule consultations
• Create and manage client accounts
• Deliver contracted services
• Design and develop websites
• Create graphics and branding materials
• Manage social media accounts
• Develop marketing strategies
• Manage advertising campaigns
• Perform SEO services
• Maintain client websites
• Provide technical support
• Manage projects
• Communicate regarding deliverables

Manage Our Client Relationships

We may use personal information to:

• Send project updates
• Request feedback
• Manage contracts
• Process invoices
• Collect payments
• Maintain client records
• Provide customer service
• Resolve disputes
• Manage renewals or recurring services

Operate and Improve Our Website

We may use information to:

• Monitor Website performance
• Understand visitor behavior
• Improve navigation
• Improve Website functionality
• Develop new services
• Diagnose technical problems
• Measure Website traffic
• Conduct analytics

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

• Send newsletters
• Send promotional emails
• Tell you about new services
• Promote special offers
• Conduct remarketing or retargeting campaigns
• Measure advertising effectiveness
• Create marketing audiences
• Improve advertising campaigns
• Personalize marketing content

Security and Fraud Prevention

We may use information to:

• Protect our Website
• Protect client accounts
• Detect suspicious activity
• Prevent unauthorized access
• Investigate potential fraud
• Protect our systems and intellectual property
• Enforce our agreements

Legal and Administrative Purposes

We may use information to:

• Comply with applicable laws
• Respond to legal requests
• Maintain business records
• Establish or defend legal claims
• Enforce contracts
• Comply with tax and accounting obligations
• Protect our legal rights

5. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply to our processing, our legal basis may depend upon the particular activity.

We may process personal information based on:

Performance of a Contract

We may process information when necessary to enter into or perform an agreement with you, including providing services you purchase from us.

Legitimate Interests

We may process information when necessary for legitimate business interests, such as:

• Operating our business
• Improving our Website
• Protecting our systems
• Managing client relationships
• Preventing fraud
• Measuring business performance
• Marketing our services, when permitted

We consider whether those interests are appropriately balanced against your privacy rights.

Consent

Where required, we may process information based upon your consent.

You may withdraw consent where applicable, although withdrawing consent does not affect processing that occurred before withdrawal.

Legal Obligations

We may process information when necessary to satisfy applicable legal, regulatory, tax, accounting, or other obligations.

6. Cookies and Similar Technologies

KrownAgency.com may use cookies, pixels, tags, local storage, scripts, analytics technologies, and similar tools.

A cookie is a small data file that may be stored on your device when you visit a website.

We may use cookies for several purposes.

Essential Cookies

These technologies may be necessary for:

• Website security
• Website functionality
• Form processing
• User preferences
• Session management

Analytics Cookies

Analytics technologies may help us understand:

• How visitors reach our Website
• Which pages receive the most traffic
• How visitors navigate the Website
• How long visitors remain on pages
• Whether Website errors occur

Advertising and Marketing Technologies

Where used, advertising technologies may help us:

• Measure advertising campaigns
• Track conversions
• Understand marketing performance
• Build audiences
• Show relevant advertising
• Conduct remarketing or retargeting

Depending on the tools currently installed on KrownAgency.com, these technologies may involve providers such as search engines, advertising networks, social media platforms, or analytics companies.

You may be able to control certain cookies through our cookie consent tool, if provided, or through your browser settings.

Disabling some cookies may affect Website functionality.

7. Analytics and Advertising Services

We may use third-party analytics, advertising, search engine, and social media services to understand Website activity and market Krown Agency.

Depending on our current technology configuration, these may include services provided by companies such as:

• Google
• Meta
• LinkedIn
• Microsoft
• TikTok
• Pinterest
• Other advertising, analytics, or social media providers

These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about Website activity.

The information collected by these providers is also subject to their respective privacy policies.

8. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business or provide our services.

Service Providers

We may engage service providers that assist us with functions such as:

• Website hosting
• Cloud storage
• Email hosting
• Email marketing
• Customer relationship management
• Scheduling
• Project management
• Accounting
• Payment processing
• Website analytics
• Advertising
• Cybersecurity
• File storage
• Communications
• Website development
• Business administration

These providers may process information only as necessary to provide their services to us, subject to their agreements and applicable law.

Contractors and Team Members

We may provide authorized employees, contractors, freelancers, designers, developers, marketing specialists, consultants, or other team members access to information when reasonably necessary to perform their responsibilities.

Access is intended to be limited to information reasonably required for their work.

Business Partners

We may disclose information to a business partner when necessary to fulfill a service you request or when you have authorized the disclosure.

Professional Advisers

We may disclose information to professional advisers including:

• Attorneys
• Accountants
• Tax professionals
• Insurance providers
• Auditors
• Consultants

when reasonably necessary.

Legal Requirements

We may disclose information where we believe disclosure is reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or other lawful request
• Respond to governmental or regulatory authorities
• Protect the rights or safety of Krown Agency, our clients, or others
• Investigate suspected fraud
• Protect our systems
• Enforce our agreements

Business Transactions

If Krown Agency is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.

9. Sale or Sharing of Personal Information

Krown Agency does not sell personal information for money.

Certain privacy laws, however, use broader definitions of terms such as “sale,” “sharing,” or “targeted advertising.”

For example, when a website uses certain advertising, remarketing, analytics, or social media technologies, the disclosure of online identifiers or browsing information to advertising partners may be classified as a “sale” or “sharing” under certain privacy laws even when no money changes hands.

Where Krown Agency engages in activities that are considered a sale, sharing, or targeted advertising under applicable law, eligible users may have the right to opt out.

Where required, we will provide appropriate methods for exercising these rights, which may include:

• A cookie preferences tool
• A “Your Privacy Choices” mechanism
• A “Do Not Sell or Share My Personal Information” mechanism
• Recognition of qualifying browser-based opt-out preference signals

10. Global Privacy Control and Opt-Out Preference Signals

Where required by applicable privacy law, Krown Agency will recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), as requests to opt out of certain sales, sharing, or targeted advertising activities.

Because these signals are generally communicated through the browser or device being used, the preference may apply to that browser or device unless we are able and required to associate the request with a broader user profile.

11. Email Marketing

If you subscribe to Krown Agency marketing communications, request information from us, or otherwise have a business relationship with us, we may send you communications regarding:

• Marketing tips
• Agency updates
• New services
• Promotions
• Resources
• Events
• Offers
• Related Krown Agency content

You may unsubscribe from promotional emails by using the unsubscribe link contained in those communications or by contacting us.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications when necessary, such as:

• Project communications
• Transaction confirmations
• Security notifications
• Billing information
• Contract-related communications
• Important service notices

12. Social Media

Krown Agency may maintain profiles on social media platforms including platforms such as Facebook, Instagram, LinkedIn, Pinterest, TikTok, YouTube, or others.

When you interact with us through a social network, the platform may collect and process information about your activity independently from Krown Agency.

Your interactions with those services are governed by the privacy policies and settings of the applicable platform.

We encourage you to review the privacy policies of social media platforms you use.

13. Information We Process on Behalf of Clients

As a digital marketing and creative agency, Krown Agency may access or process personal information on behalf of clients.

For example, while providing services, we may have access to information contained in:

• A client’s website
• Website form submissions
• Customer databases
• CRM systems
• Email marketing systems
• Analytics accounts
• Advertising platforms
• Social media accounts
• E-commerce systems
• Website administration systems

When Krown Agency processes personal information solely on behalf of a client, the client generally determines the purposes for which that information is collected and used.

In these circumstances, Krown Agency acts as a service provider, contractor, processor, or similar service provider depending upon applicable law and the relationship involved.

We process such information to provide services requested by the client and according to the client’s instructions and applicable contractual obligations.

If you have questions about information collected through one of our client’s websites or services, you should generally contact that client directly.

Where required or appropriate, Krown Agency may assist clients with responding to privacy-related requests regarding information we process on their behalf.

14. Client Responsibility for Privacy Compliance

Krown Agency may assist clients in implementing websites, forms, cookies, analytics tools, advertising technologies, email systems, or other digital services.

However, unless specifically agreed otherwise in writing, each client is responsible for determining the privacy, legal, regulatory, and compliance requirements applicable to its business.

Clients are responsible for ensuring that their own websites and marketing activities have appropriate:

• Privacy notices
• Cookie notices
• Consent mechanisms
• Terms and conditions
• Disclosures
• Marketing permissions
• Data processing agreements
• Accessibility policies
• Industry-specific notices

Krown Agency’s creation, installation, or configuration of a website, plugin, cookie banner, marketing tool, analytics platform, or similar technology does not constitute legal advice or a guarantee of legal compliance.

Clients should consult qualified legal counsel regarding their specific compliance obligations.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Complete client projects
• Maintain appropriate business records
• Comply with contractual obligations
• Resolve disputes
• Meet tax and accounting obligations
• Comply with applicable laws
• Establish or defend legal claims
• Maintain security
• Enforce agreements

Retention periods may vary based upon the type of information, our relationship with you, applicable law, contractual requirements, and legitimate business needs.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it.

Backup copies may remain for a limited period in secure backup systems before being overwritten or deleted.

16. Data Security

We take reasonable administrative, organizational, technical, and physical measures designed to protect personal information from unauthorized:

• Access
• Disclosure
• Alteration
• Destruction
• Loss
• Misuse

Our security measures may include access controls, authentication systems, security software, encryption where appropriate, secure hosting practices, limited account permissions, backups, and internal procedures.

However, no website, network, database, email system, cloud platform, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of passwords, credentials, and access information associated with accounts you control.

If you believe information you provided to Krown Agency has been compromised, please contact us promptly.

17. Your Privacy Rights

Depending on where you live and the laws applicable to Krown Agency’s processing of your information, you may have certain privacy rights.

These may include the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Request data portability
• Restrict certain processing
• Object to certain processing
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based upon consent
• Appeal certain decisions regarding privacy requests
• Lodge a complaint with an appropriate data protection authority

Not every right applies in every jurisdiction or circumstance.

We may decline or limit a request where permitted or required by law.

18. How to Exercise Your Privacy Rights

To submit an applicable privacy request, please contact us using the information listed in the Contact Us section of this Privacy Policy.

Your request should provide enough information for us to:

1. Understand the request;
2. Identify the information involved; and
3. Verify your identity where legally required.

We may request additional information to verify that you are the individual to whom the information relates.

We will use information submitted for verification only as appropriate to process the privacy request and meet our legal obligations.

Where applicable, you may designate an authorized agent to submit a request on your behalf. We may require appropriate documentation demonstrating the agent’s authority and may verify your identity directly where permitted.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

19. California Privacy Notice

This section applies only to the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to Krown Agency and to the personal information involved.

Depending upon our interactions with California consumers, categories of personal information we may collect can include:

Identifiers

Examples may include:

• Name
• Email address
• Telephone number
• IP address
• Online identifiers
• Business contact information

Customer and Business Records

Examples may include:

• Billing information
• Client information
• Service history
• Business information

Commercial Information

Examples may include:

• Services purchased
• Services considered
• Project history
• Transaction information

Internet or Electronic Network Activity

Examples may include:

• Browsing activity
• Website interactions
• Device information
• Advertising interactions
• Analytics information

Geolocation Information

We may receive approximate location information derived from an IP address or device.

Professional or Employment-Related Information

We may receive professional information from clients, business contacts, job applicants, contractors, or individuals requesting our services.

Inferences

We may make limited inferences based on interactions with our Website, such as potential interest in particular services.

We may collect these categories directly from individuals, automatically through their devices, from our clients, from business partners, from service providers, or from publicly available sources.

We use these categories for the business and commercial purposes described elsewhere in this Privacy Policy.

We may disclose these categories to service providers, contractors, advertising or analytics providers, professional advisers, and other parties described in this Privacy Policy.

Where applicable, California consumers may have rights relating to:

• Access
• Knowledge
• Correction
• Deletion
• Portability
• Opting out of sale or sharing
• Limiting certain uses of sensitive personal information, if applicable
• Non-discrimination for exercising privacy rights

Krown Agency does not sell personal information for monetary compensation.

If our use of advertising or analytics technologies constitutes “sharing” or another form of regulated disclosure under California law, eligible consumers may exercise applicable opt-out rights through the mechanisms made available on our Website.

20. Sensitive Personal Information

Krown Agency does not intentionally seek sensitive personal information from Website visitors unless it is reasonably necessary for a specific service, transaction, legal requirement, or client engagement.

Please do not send unnecessary sensitive personal information through ordinary Website contact forms or email.

Where we receive passwords, platform credentials, payment-related information, or other security-sensitive information necessary to provide services, we seek to limit access and use the information only for appropriate business purposes.

21. Residents of the European Economic Area and United Kingdom

If applicable law provides you with GDPR or UK GDPR rights, you may have rights concerning your personal data, including certain rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Receive certain data in a portable format
• Withdraw consent
• Object to certain direct marketing
• Lodge a complaint with an appropriate supervisory authority

These rights may be subject to exceptions under applicable law.

If you wish to exercise an applicable right, contact us using the details provided below.

22. International Data Transfers

Krown Agency is based in the United States.

If you access our Website or provide information from another country, your information may be transferred to, stored in, or processed in the United States or another jurisdiction where Krown Agency or its service providers operate.

Privacy and data protection laws in those jurisdictions may differ from the laws in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

23. Children’s Privacy

KrownAgency.com and our agency services are intended primarily for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our Website in circumstances where parental consent would be required.

If you believe a child has provided personal information to us improperly, please contact us so that we can evaluate and appropriately address the information.

24. Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms, applications, plugins, or services.

For example, we may link to:

• Social media platforms
• Scheduling platforms
• Payment services
• Portfolio websites
• Client websites
• Business partners
• External resources

We do not control the privacy practices of independent third parties.

Visiting a third-party website or service is subject to that organization’s own privacy policies and terms.

We encourage you to review those policies before providing personal information.

25. Embedded Content

Pages on KrownAgency.com may contain embedded content such as:

• Videos
• Social media posts
• Maps
• Forms
• Scheduling tools
• Portfolio content
• Third-party widgets

Embedded content may operate as though you visited the third-party website directly and may allow the provider to collect information, set cookies, or monitor interactions according to its own privacy practices.

26. Testimonials, Portfolio Work, and Case Studies

With appropriate permission or as otherwise permitted by applicable agreements and law, Krown Agency may display:

• Client testimonials
• Client logos
• Completed websites
• Branding projects
• Graphic design work
• Marketing results
• Case studies
• Project descriptions

Where a testimonial contains personal information, we may obtain appropriate authorization before publishing it when required.

Clients should notify us if particular project information is confidential or subject to specific contractual restrictions.

27. Job Applicants, Contractors, and Candidates

If you apply for employment, an internship, contractor work, or another professional opportunity with Krown Agency, we may collect information including:

• Name
• Contact information
• Resume
• Employment history
• Education
• Portfolio
• Skills
• References
• Interview information
• Compensation information where applicable
• Information voluntarily provided during the recruitment process

We may use this information to:

• Evaluate applications
• Communicate with candidates
• Conduct interviews
• Verify qualifications
• Make hiring or engagement decisions
• Maintain recruitment records
• Meet applicable legal obligations

We may retain applicant information for a reasonable period after a hiring decision when permitted by law.

28. Do Not Track

Some web browsers provide a “Do Not Track” (“DNT”) setting.

Because DNT signals have not historically operated under one universally adopted technical and legal standard, our Website may not respond to all DNT signals.

Where applicable law requires us to recognize a qualifying opt-out preference signal, we will process qualifying signals as required by that law.

29. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• Changes to our Website
• Changes to our technology
• Changes to our business practices
• Changes to applicable laws
• Changes to third-party services

When we update the Privacy Policy, we will revise the Last Updated date at the top of this page.

Material changes may also be communicated through the Website or by other reasonable means where appropriate or required.

We encourage you to review this Privacy Policy periodically.

30. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Krown Agency’s handling of personal information, please contact us.

Krown Agency
Website: KrownAgency.com
Email: hello@krownagency.com
Telephone: 717-288-8864
Mailing Address: 1442 Pottstown Pike, PMB 1015, West Chester, PA 19380, USA

For privacy requests, please include “Privacy Request” in the subject line when contacting us by email.

We will review and respond to eligible privacy requests in accordance with applicable law.

Privacy Questions

If you are unsure whether this Privacy Policy applies to information being processed through a Krown Agency client, please contact the organization whose website, advertisement, email, or social media account you interacted with first.

For information collected directly through KrownAgency.com or directly by Krown Agency for its own business purposes, you may contact Krown Agency using the information above.